On-Hold Marketing Systems® On-Line Customer Survey


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This questionnaire will be changed on a frequent basis so we can better gauge our effectiveness as your service provider. Visit often and let us know what we're doing right and where we can do better. Please be frank. Your honest opinions will help us improve our products, services and methods of doing business. A powerful benefit of open communication, don't you agree? Thank you in advance!




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How long have you been using On-Hold Marketing?



In your opinion, has the overall quality of our service:

Please select one.


Remained consistent Gotten better Gotten worse

On average, how many calls does your business process each day?

Please select one.


Less than 50 50 to 100 100 to 500 500 to 1,000 1,000 to 2,000 2,000 plus



Please check all statements that apply:

You can choose multiple checkbox items.


Callers have asked to be placed back on hold to hear the rest of the message.

Our profits have increased with the use of On-Hold Marketing.

The relationship with our customers and prospects have been strengthened by the use of On-Hold Marketing.

Callers have asked: "Who produced your messages"?

 

In your opinion, has our turnaround time:

Please select one.


Remained consistent Gotten better Gotten worse

What do you like best about doing business with us?




How can we improve our service to you?



Referrals from satisfied customers make up a large source of our new business. Please list three referrals that could benefit from our services and please include their phone numbers:




Thank you!



Your Name (optional):

 

Company Name (optional):

 

Your EMAIL address (optional):


Thank you!

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